Direct Mail

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Program Overview

HealthlinkNY Powered by HealtheConnections offers Direct Mail services that allow providers to communicate via simple and secure email. Providers can send health information directly to known, trusted recipients over the Internet. Direct Mail also offers a Provider Directory to help find contact information for the providers and organizations that use the HealthlinkNY Health Information Exchange.

Direct Mail offers the user a specialized type of secure email account. Direct Mail is designed to be HIPAA compliant while still allowing quick and easy transmission of patient data between providers. Direct Mail can help reduce fax usage in addition to time spent calling and waiting for patient test results between participating organizations. This benefits both patients and providers by improving the exchange of health information, making it easier, faster, more secure, and less expensive. Direct Mail empowers clinicians with HIPAA compliant communication and collaborating options, such as sending and receiving referrals for improved coordination of care.

Direct Mail Features

  • Simple and easy to use inbox and message composition pane
  • External notification settings
  • View, download, print and send C-CDA, PDF, JPEG, and XDM attachments
  • Direct Mail meets Meaningful Use Stage 2 requirements
  • Patient results can be sent to a Direct Mail account if you don’t have an EHR
  • Real-time chat sessions with other health care professionals for instantaneous collaboration
  • Send and receive referrals electronically
  • Access to an extensive directory, which allows users to search for referral partners both within and outside of our region
  • Other features include an address book, message filtering, and inbox customization as well as the ability to import and export your contacts
  • Query the Provider Directory right from your inbox
  • Create groups for collaboration and care teams
  • Delegate Access — a delegate is an individual who is granted access to another account other than their own for a provider or an organization

What is the Provider Directory?

The Provider Directory can be thought of like an online “white pages” where individual providers and organizations can be found. With the Provider Directory you can search for the following information about doctors and other healthcare providers:

  • First and last name
  • Specialty
  • Address (with mapping available)
  • Phone number
  • Email address and Direct Mail address
  • Personal information and languages spoken
  • Details about organizations such as contact information, locations, associated participants, and associated organizations.

Have more questions? We are happy to help.

Click here to fill out a form to learn more about connecting! We will contact you within 1-2 business days. If you would like to speak to us sooner, you can email or call 844.840.0050 for details.

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