Alerts make it easier to provide high-quality care

HealthlinkNY Alerts are available for participating healthcare providers. Alerts will electronically notify clinicians when patients present at hospital in-patient facilities or emergency departments across our region and throughout New York State. The increased awareness provided by alerts during patients’ care transitions improves the quality of care and can ultimately result in fewer hospital readmissions and lower costs. HealthlinkNY Alerts are delivered via Direct Mail, the HealthlinkNY Web Portal, a connected Electronic Health Record (EHR) system as the event occurs, or a next-day report via secure email. Soon alert notifications will be available via SMS text messages as well!

Instantly update providers when their patients are admitted or discharged

When you subscribe a roster of patients to be monitored for alerts, HealthlinkNY pushes data and notification directly into your workflow for seamless integration.

Alerts are available for the following events:

  • In-patient Admit or Discharge
  • In-patient Admit or Discharge Cancellation
  • Emergency Department Admit or Discharge
  • Emergency Department Admit or Discharge Cancellation
  • Medication Adherence Alert (currently available for patients who use Kinney Drug)

An alert can be:

  • Sent via HealthlinkNY Direct Mail
  • Displayed directly in your EHR system
  • Sent via secure mail in a next-day report
  • On-Demand through the HealthlinkNY Web Portal
  • Sent via SMS text (Coming Soon!)

HealthlinkNY Alerts can support a variety of clinical workflows

Primary care physicians can be alerted almost immediately when their patients are hospitalized anywhere in New York State.

Care managers can be notified when a patient is discharged and requires support during the care transition. This ultimately can prevent unnecessary hospital readmissions. Home care agencies can be notified when a patient with a chronic health condition is hospitalized, allowing agencies to schedule staff effectively and to participate in discharge planning. The Alerts functionality is designed to support clinical workflow.

Coming Soon: Customized Alerts

When we move to the HealtheConnections platform, subscribed alerts can be customized in a variety of different ways, including consent-based, provider-based, and patient list, along with the capability to filter out hospitals.

Have more questions? We are happy to help.

Click here to fill out a form to learn more about connecting! We will contact you within 1-2 business days. If you would like to speak to us sooner, you can email or call 844.840.0050 for details.

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