Behavioral Health

There are over 160 behavioral health entities already connected to the HealthlinkNY Health Information Exchange (HIE). The HIE improves the coordination of care between physical and behavioral health providers, thus improving health outcomes. The HIE helps providers see the complete picture of their patients’ health transforming the way healthcare is delivered for patients with mental health problems.

How Behavioral Health Entities Benefit by Connecting to HealthlinkNY:

  • You can keep better track of your patients. Patients can sometimes go “missing.” HealthlinkNY allows you to set alerts so you receive a notification when your patient is admitted or discharged from the hospital. If a patient’s contact information has changed, you can look up the latest address and phone number he or she gave when admitted.
  • You can trust HealthlinkNY to keep your patient’s information encrypted and safe. Only your patient’s clinicians can access your patient’s information. Clerical staff do not have access to patient records. HealthlinkNY’s cybersecurity and compliance experts make sure that only authorized individuals can access any information in the HIE, and that protected information under 42 CFR Part 2 (confidential alcohol and substance use information) remains protected.
  • You’ll provide your patient with faster more informed care. HealthlinkNY gives you instant access to the information you need to know. You will save time by not repeating tests or searching for information that is missing from the referring physician’s fax. HealthlinkNY lets you review the patient’s discharge records so you understand what happened when he or she was hospitalized. Your patient’s pharmaceutical records are available at your fingertips so you can avoid bad interactions or to see which medications have been effective.
  • It’s easier to coordinate care between physical and behavioral health care teams. As a behavioral health entity, you support people who may have physical health challenges as well. With HealthlinkNY, you can develop a more informed treatment plan quickly, and adjust it as necessary based on other medical interventions. In acute behavioral health situations, you will see a patient more than the patient will see any other provider. Therefore, if your patient has a chronic health condition, such as diabetes or heart failure, you will have more opportunities to remind him or her of the importance of managing the condition through diet and exercise. Illness can interrupt the patient’s progress under your care.


HealthlinkNY Services of Particular Benefit to Behavioral Health Entities:

  • Patient Lookup
  • EHR Connection
  • Alerts
  • Results Routing
  • Direct Mail


MHA Rockland Use Case:

Substance Use Counselor Use Case:

Small Behavioral Health Agency Use Case:

Have more questions? We are happy to help.

Click here to fill out a form to learn more about connecting! We will contact you within 1-2 business days. If you would like to speak to us sooner, you can email or call 844.840.0050 for details.

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