Below are HealthlinkNY's current openings. If you would like to apply for any of the positions listed below, please email your resume and cover letter to info@healthlinkny.com. 

Workflow Specialist

Location: Westchester County Area   |   Date Posted: 08/09/2017

Nature and Scope of the Position:

The workflow specialist will be responsible for deploying training needs, implementing curriculum, and delivering courses to educate participants about their access to the HIE. The workflow specialist will work with patients to educate them on the HealthlinkNY HIE and the HealthlinkNY Patient Portal.  The workflow specialist is responsible for delivering required training and education to HealthlinkNY participants.                                    

Main Responsibilities:

  1. Assists and delivers training programs for varying levels of participants and community interest groups.
  2. Develops and deploys procedures for the HealthlinkNY required training.
  3. Participates in Community Forums for participant education. Works to evaluate participants’ needs pertaining to training and services offered. Develops and maintains continual education and support materials.
  4. Conducts site visits to organizations to identify workflow gaps, tailor and adapt HIE services, and meet workflow needs.
  5. Continually evaluates participant’s utilization of the HealthlinkNY HIE and training procedures. Monitors and analyzes course effectiveness and continually updates curriculum as needed.
  6. Maintains safe and healthy training environments by following organization standards and legal regulations.
  7. Contributes to team effort by accomplishing related results as needed.

Education:

  • Associate’s Degree in relevant field or job experience is required
  • High School diploma required

Experience:

  • Must be a self-starter, highly organized, and able to work well with employees at all levels of an organization.
    • Must possess excellent oral and written communication skills.
    • Polished presentation and top notch interpersonal skills required.
    • Energy and enthusiasm to motivate and engage others.
    • Integrity and approachability.
    • Strong Microsoft Office and Windows-based computer application skills required.
    • Background or knowledge of information technology required.
    • Background in health information technology or clinical systems a plus

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Project Coordinator

Location: Western Office   |   Date Posted: 08/01/2017

Nature and Scope of the Position:

Independently coordinates and facilitates the implementation of assigned projects using resources from various project teams, IT departments, clinicians, and vendor implementation teams. Provides liaison between the project director(s), the project team, multiple health systems, multiple physician practices, the vendors, and interfaces with clients at all levels.

Main Responsibilities:

  • Participates in the planning and coordination of the HealthlinkNY clinical information system projects including gathering requirements and planning for system design, testing, implementation, integration, training, support, and maintenance of assigned project area.
  • Participates in the planning and coordination of the HealthlinkNY clinical information system projects including gathering requirements and planning for system design, testing, implementation, integration, training, support, and maintenance of assigned project area.
  • Assists in the formulation of project objectives.
  • Develops and maintains project plans and all associated written documentation/project artifacts tied to the project – maintained on the SharePoint site.
  • Manages customer relationships and resolves customer issues to ensure customer needs are met while maintaining control of the project
  • Manages and controls project and project staff to ensure project deadlines are met, escalates issues for appropriate and timely resolution, and adheres to project management methodologies. Tracks actual project performance against planned performance, analyzes variances, and reports progress.
  • Provides continuous risk management enabling proactive decisions and actions to mitigate project scope, schedule, and budget overages/changes.
  • Facilitates communication of up-to-date work progress across key stakeholders to enable timely attainment of assigned project milestones and setting of realistic expectations.
  • Assisting with special projects as needed.

Education:

Bachelor’s degree in Computer Science required; or equivalent experience. Master’s Degree, preferred.

Qualifications:

  • Knowledge of Health Information Exchange (HIE) and integrating the Healthcare Enterprise (IHE) Specifications, preferred.
  • Project management certification (PMP or similar), preferred.Hospital or Healthcare IT related experience preferred. Minimum of three (3) years related experience preferred.
  • Strong analytical, process flow, problem-solving, communication, customer relationship, organization, project management and conflict resolution skills, required.
  • Must be able to work on multiple projects with competing due dates simultaneously.

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Salesforce Quality Assurance Specialist

Location: Western Office   |   Date Posted: 07/10/2017

Nature and Scope of the Position:

Under the direction of the Director of Account Management, the Salesforce Quality Assurance Specialist is responsible for maintaining the integrity and normalization of the HealthlinkNY database to ensure that all relevant data is current and accurate. This position requires an analytically- oriented person who is comfortable working across department boundaries in a dynamic, multi-faceted, fast-paced setting for which planning, management, data analysis, and interpretation of results are essential.

Main Responsibilities:

  • Oversees data entry, codification, change control, compliance, and Q/A
  • NYeC Salesforce Change Control
  • Works with different departments to ensure that data entry into the CRM is accurate and current.
  • Works with different departments to ensure that pertinent information is accessible for necessary cross-department communication and collaboration.
  • Conducts Salesforce related training and onboarding for new staff.
  • Develops and implements quality control procedures.
  • Assists in preparation/reporting of milestone status reports.
  • Generates functional Salesforce reports and dashboards for staff to utilize.
  • Analyzes results and provide recommendations for improvements.
  • Works with technical teams to review, analyze, and troubleshoot test results and issues.
  • Assists in developing the Salesforce platform as well as the performance testing strategies and plans.
  • Performs other duties as necessary.

Education:

Associate’s degree or equivalent experience with Salesforce CRM concepts. 

Desired Skills:

  • Strong computer skills, including experience using spreadsheets and databases
  • Self-motivated
  • Possess the ability to work independently
  • Strong attention to details
  • Good communication skills
  • Energy and enthusiasm to motivate and engage others.
  • Integrity and approachability
  • A self-starter, highly organized, and possess the ability to work well with employees at all levels of an organization.

Experience:

  • Knowledge of CRM concepts and Salesforce.com is highly desirable.
  • A strong background in writing and executing comprehensive test plans for acceptance, regression, functional, and stress testing.
  • Strong Microsoft Office and Windows-based computer application skills required.
  • Background in health information technology or clinical systems a plus. 

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Business Intelligence Analyst

Location: Eastern or Western Location   |   Date Posted: 06/21/2016

Nature and Scope of the Position:

The BI Analyst will have hands-on technical skill and experience in transforming data into business insight.  Primary area of focus will be data infrastructure management, data collection and validation, and statistical analysis.  The BI Analyst will design, develop, test and support analytic solutions for various stakeholders and staff.  Other duties will include support and maintenance of the Data Warehouse.  This position requires an analytically oriented person who has excellent communications skills and is comfortable working in a dynamic, multi-faceted, fast-paced setting for which planning, management, data analyses and interpretation of results are essential.

Main Responsibilities:

  • Manage the data infrastructure required to support needs of predictive modeling and analytics
  • Exploratory data analysis to identify relationships in high-dimensional data
  • Own metadata definition and management (data dictionaries)
  • Maintain and support Data Warehouse and Business Intelligence solutions
  • Design, develop, test and support analytic solutions
  • Other duties as assigned

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