Below are HealthlinkNY's current openings. If you would like to apply for any of the positions listed below, please email your resume and cover letter to info@healthlinkny.com. 

Population Health Coordinator

Location: Eastern Office   |   Date Posted: 02/28/2017

Nature and Scope of the Position:

The Population Health Coordinator is responsible for working as part of the HealthlinkNY Community Network team.  The Population Health Coordinator will support the Hudson Valley Program Manager in developing and implementing a regional plan to address health disparities and advance the goals of the New York State Prevention Agenda.

Main Responsibilities:

  • Utilize local assessments on health disparities, social determinants of health, and other relevant local data, reports, and available information to inform and address health disparities in the Mid-Hudson PHIP region.
  • Support the implementation of the Mid-Hudson PHIP work plan to address health disparities and work collaboratively with a diverse group of regional stakeholders to advance and promote health equity and the New York State Prevention Agenda goals.
  • Participate in HealthlinkNY and New York State Department of Health meetings, work groups, and forums as requested by the Program Manager.
  • Attend county and regional events, planning groups, task forces, etc. as assigned by the Program Manager.
  • Represent Mid-Hudson PHIP and HealthlinkNY at community meetings, work groups, and forums as assigned by the Program Manager.
  • Develop and coordinate stakeholder engagement activities in the Mid-Hudson under the guidance of the Program Manager.
  • Assist with the implementation of Blueprint for Health Equity events to include collection of testimonials, photos, and video footage at the events.
  • Assist with the evaluation of PHIP activities and provide program reports as assigned by the Program Manager.
  • Maintain knowledge of developments and trends in the field of population health, specifically social determinants of health and health disparities.
  • Review data and create monthly data highlight reports to post on the project website.
  • Frequent travel throughout the Mid-Hudson Valley PHIP Region (Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, and Westchester Counties).
  • Basic knowledge and ability to speak to the Health Information Exchange (HIE) functions, capabilities and services provided to participants. Understanding and ability to describe the State Health Information Network of New York (SHIN-NY) to external partners and potential participants. Participation in community events and New York State Department of Health (NYSDOH) initiatives.

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Help Desk Specialist

Location: Western Office   |   Date Posted: 04/11/2017

Nature and Scope of the Position:

The Help Desk Specialist assists in maintaining the Health Information Exchange (HIE).

Main Responsibilities:

  • Provides Tier 1 Help Desk support:
    • Ticket routing and escalation to Level 2 technical support
    • On-Call troubleshooting
    • Monitor Interface Management Console
    • Other
  • Supports setting up users in the Health Information Exchange (HIE)
  • Works with QE Participants to maintain the Enterprise Master Patient Index (EMPI)
  • Updates and provides maintenance in the HIE and EMPI
  • Manual consent entry/management as required
  • Monitors and responds quickly and effectively to requests through the Help Desk.
  • Assists Help Desk Manager and participates in special projects as needed
  • Updates and Maintains HealthlinkNY’s RHIO Dashboard
  • Supports analytics, marketing, and technical teams as necessary
  • Performs other duties as necessary, including but not limited to: general reception, preparation for meetings, answering phones, supporting technical team as necessary, directing calls, and taking messages                                                

Education:

Associates degree required; or equivalent experience

Experience:

  • Must be a self-starter, highly organized, and able to work well with employees at all levels of the organization
  • Strong computer skills with Windows-based computer applications and MS Office suite
  • Must be able to work on multiple projects with competing due dates simultaneously
  • Background in healthcare information technology a plus
  • Customer services experience, preferred.

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Population Health Coordinator

Location: Western Office   |   Date Posted: 05/04/2017

About HealthlinkNY:

HealthlinkNY is a Qualified Entity (QE), funded by the New York State Department of Health (NYS DOH), which operates a health information exchange (HIE) as well as population health improvement programs (PHIP), supports healthcare delivery reform (DSRIP) and fosters collaboration for a 13 county region spanning the Hudson Valley, Catskills, and Southern Tier of New York.  The HealthlinkNY HIE offers electronic access to patients’ community-wide health records and serves as the region’s access point to the Statewide Health Information Network of New York (SHIN-NY), supporting collaboration between healthcare providers across the state.  For more information please visit www.healthlinkny.com

Nature and Scope of the Position:

The Population Health Coordinator is responsible for working as part of the HealthlinkNY Community Network team to develop and implement a regional plan to address health disparities and advance the goals of the New York State Prevention Agenda.

Main Responsibilities:

  • Utilize local assessments on health disparities, social determinants of health, and other relevant local data, reports, and available information to inform and address health disparities in the Southern Tier Region.
  • Support the implementation of the Southern Tier PHIP work plan to address health disparities and work collaboratively with a diverse group of regional stakeholders to advance and promote health equity and the New York State Prevention goals.
  • Participate in HealthlinkNY and New York State Department of Health meetings, work groups, and forums as requested by the Director of Community Initiatives.
  • Attend county and regional events, planning groups, task forces, etc. as assigned by the Director of Community Initiatives.
  • Represent Southern Tier PHIP and HealthlinkNY at community meetings, work groups, and forums as assigned by the Director of Community Initiatives.
  • Develop and coordinate stakeholder engagement activities in Broome County under the guidance of the Director of Community Initiatives.
  • Maintain knowledge of developments and trends in the field of population health, specifically social determinants of health and health disparities.
  • Review data and create monthly data highlight reports to post on the project website
  • Some travel throughout the Southern Tier PHIP Region (Broome, Chenango, Delaware, Tioga, and Tompkins Counties).
  • Basic knowledge and ability to speak to the Health Information Exchange (HIE) functions, capabilities and services provided to participants.  Understanding and ability to describe the State Health Information Network of New York (SHIN-NY) to external partners and potential participants.  Participation in community events and New York State Department of Health (NYSDOH) initiatives.

Education:

Bachelor Degree in public health, public administration, health planning, social work, or related field, or three to five years of experience in health planning, health policy, community development, program development, or program evaluation.

Experience:

  • Working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Access.
  • Working knowledge of social media platforms including Twitter, Instagram, and Facebook.
  • Excellent writing skills, including the ability to prepare high quality written reports from diverse materials and inputs.
  • Excellent oral communication skills, both in small group meetings and in large meetings of 50 or more persons, including the ability to prepare and present effective and compelling visual perceptions.
  • Strong interpersonal skills and the ability to manage intrapersonal and team dynamics utilizing negotiation and conflict management techniques.
  • Ability to elicit cooperation from a wide variety of sources, including stakeholders and team members.
  • Effective problem-solving skills.
  • Ability to respond to requests in a timely fashion; provides accurate and consistent information.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Flexibility during times of change.

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The employee is regularly required to talk and hear while performing the duties of this job.  The employee frequently is required to stand, walk, and reach with hands and arms.  The employee may occasionally lift up to 10 pounds.
  • HealthlinkNY is committed to the fair and equal employment of individuals with disabilities under the Americans with Disabilities Act (ADA).  It is HealthlinkNY’s policy to provide reasonable accommodation to individuals with disabilities who are qualified for the job in question unless the accommodation would impose an undue hardship on the organization.

Other Duties:

Please note this job description is not designed to cover of contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

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Account Specialist

Location: Eastern Office   |   Date Posted: 03/30/2017

Nature and Scope of the Position:

Responsible for assisting Sr. Account Managers in identifying and engaging new participants for the Health Information Exchange (HIE). Responsible for training HIE users and fostering positive long-term relationships with participants.  Collaborates with all departments within HealthlinkNY to support Sr. Account Managers activities.

Main Responsibilities:

  • Assists in the completion of administrative tasks related to Sr. Account Management responsibilities.
  • Assists Sr. Account Managers in ensuring HIE participants complete all training requirements.
  • Responsible for the organizing, scheduling, and tracking of Sr. Account Manager’s activities.
  • Ensures accuracy and completeness of information for all participants in HealthlinkNY’s Salesforce, Smart Sheet and SharePoint databases.
  • Provide on-going customer service and relationship maintenance with HIE participants including evaluating and reporting participant compliance and identifying opportunities for additional services.
  • Coordinates with Supervisor of Training and Development to ensure all training material and documentation are updated and compliant with New York State Department of Health requirements.
  • Performs participant outreach and engagement activities, including participating in and presenting at industry networking events.
  • Other duties as assigned

Education:

  • Associates degree in relevant field or job experience required
  • High School Diploma 

Experience:

  • Must be a self-starter, highly organized, and able to work well with employees at all levels of an organization
  • Must possess strong customer service skills
  • Excellent oral and written communication skills required
  • Proven experience in presenting to all levels of an organization
  • Strong Microsoft Office and Windows-based computer application skills required
  • Background or knowledge of health information technology a plus
  • Experience in or familiarity within a healthcare setting desired
  • Background in sales and communications preferred

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Workflow Specialist

Location: Eastern or Western Location   |   Date Posted: 03/30/2017

Nature and Scope of the Position:

The workflow specialist will be responsible for deploying training needs, implementing curriculum, and delivering courses to educate participants about their access to the HIE. The workflow specialist will work with patients to educate them on the HealthlinkNY HIE and the HealthlinkNY Patient Portal.  The workflow specialist is responsible for delivering required training and education to HealthlinkNY participants.                                    

Main Responsibilities:

  1. Assists and delivers training programs for varying levels of participants and community interest groups.
  2. Develops and deploys procedures for the HealthlinkNY required trainings.
  3. Participates in Community Forums for participant education. Works to evaluate participants’ needs pertaining to training and services offered. Develops and maintains continual education and support materials.
  4. Conducts site visits to organizations to identify workflow gaps, tailor and adapt HIE services, and meet workflow needs.
  5. Continually evaluates participant’s utilization of the HealthlinkNY HIE and training procedures. Monitors and analyzes course effectiveness and continually updates curriculum as needed.
  6. Maintains safe and healthy training environments by following organization standards and legal regulations.
  7. Contributes to team effort by accomplishing related results as needed.

Education:

  • Associate’s Degree in relevant field or job experience is required
  • High School diploma required

Experience:

  • Must be a self-starter, highly organized, and able to work well with employees at all levels of an organization.
    • Must possess excellent oral and written communication skills.
    • Polished presentation and top notch interpersonal skills required.
    • Energy and enthusiasm to motivate and engage others.
    • Integrity and approachability.
    • Strong Microsoft Office and Windows-based computer application skills required.
    • Background or knowledge of information technology required.
    • Background in health information technology or clinical systems a plus

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Deployment Coordinator

Location: Westchester County Area   |   Date Posted: 02/07/2017

Nature and Scope of the Position:

Responsible for identifying and engaging new Participants for the Health Information Exchange (HIE). Including presenting training and education webinars to participants of HealthlinkNY, providing support and annual re-education to participants as required. The Deployment Coordinator will be in responsible for HealthlinkNY user role accounts while maintaining Qualified Entity (QE) compliance. In addition, the deployment coordinator will track and monitor account utilization within the HIE, providing reports as necessary. The Deployment Coordinator will also work with participants, to provide necessary information to assist them in reaching their participation goals with consent and utilization with the HIE. The Deployment Coordinator will also collaborate with all departments within HealthlinkNY to coordinate the onboarding of all participants.

Main Responsibilities:

  • Responsible for the organization, scheduling, presenting and tracking recurring and on demand online or onsite training seminars and materials for HealthlinkNY participants
  • Provide on-going customer service and relationship maintenance with HIE Participants including evaluating and reporting participant compliance, usage statistics, and identifying opportunities for additional value-add services
  • Coordinates with Compliance Manager to ensure all training material and documentation are updated and compliant with New York State Department Of Health requirements
  • Gain familiarity with Center for Medicare & Medicaid Services (CMS) and New York State Department of Health (NYS DOH) programs with regards to HealthlinkNY services and support organizational efforts to secure funding under such programs
  • Tracks and monitors provisioned users within the HIE to ensure compliance and utilization
  • Scheduled follow up on 30 day, 60 day and 90 day for provisioned users and maintain access information
  • Ensure accuracy and completeness of pertinent information for all Participants in HealthlinkNY’s SharePoint database(s).
  • Plan and coordinate Participant Forums
  • Serves as lead on special projects as assigned
  • Applicant must own a reliable vehicle
  • Applicant must be willing to travel in our 13 county region with a strong emphasis on Ulster, Dutchess, Sullivan, Orange, Rockland, Westchester, and Putnam county
  • Applicant must be willing to travel up to 4 days a week with a likely average of 3 days a week
  • Other duties as necessary

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LIFT Contract Coordinator

Location: Orange County Health Department   |   Date Posted: 02/23/2017

Nature and Scope of the Position:

The LIFT Contract Coordinator is responsible for working with the Orange County Department of Public Health to ensure the successful implementation of community-wide interventions as part of the Orange County LIFT Program (OC LIFT).  Through OC LIFT, funds will be made available to support evidence-based community interventions designed to reduce obesity and prevent diabetes.

Under the general direction of the Director of Community Initiatives, the LIFT Contract Coordinator will provide support to the Orange County Department of Public Health in the solicitation, selection, and monitoring of community-based interventions of OC LIFT. Specifically, the LIFT Contract Coordinator will focus on: promotion of available funds, communication between Orange County Department of Public Health and the HealthlinkNY regarding the selection of funded projects, ensuring deliverables are met on time, and monitoring of program activities related to the delivery of community-based interventions.

Main Responsibilities:

Key functions of the LIFT Contract Coordinator include: 

  • First point of contact with the OC LIFT partners on matters related to the clinical intervention components of the program;
  • Provide oversight of the clinical intervention components of the OC LIFT work plan with staff, partners and subcontractors and ensure that deliverables are met effectively and on a timely basis;
  • In consultation with the Director of Community Initiatives, develop and monitor work plans, and report progress toward stated timelines and goals:
  • Prepare grant reports including program evaluation for submission to the Director of Community Initiatives;
  • Demonstrate flexibility and adjust to shifting priorities, demands and timelines through problem solving capabilities;
  • Maintain subcontractor relationships and contracts related to delivery of clinical interventions;
  • Represent the organization at meetings and conferences as needed;
  • Participation in organizational business and strategic planning as needed:
  • Regular travel throughout Orange County as necessary to support effective implementation and monitoring of clinical interventions as part of OC LIFT.

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LIFT Program Coordinator

Location: Orange County Health Department   |   Date Posted: 02/23/2017

Nature and Scope of the Position:

The LIFT Program Coordinator is responsible for working with project partners to ensure the successful implementation of clinical interventions as part of the Orange County LIFT Program (OC LIFT).  Through OC LIFT, patients at-risk of developing diabetes will be automatically referred to the Diabetes Prevention Program operated by Orange County Department of Public Health with the goal of preventing diabetes.

Under the general direction of the Director of Community Initiatives, the LIFT Program Coordinator will provide support project partners in the development and implementation of strategies associated with the delivery of clinical interventions as part of OC LIFT. Specifically, the LIFT Program Coordinator will focus on: recruitment and onboarding of clinical sites, communication between project sites and the HealthlinkNY technical team around the development and implementation of the alert systems, ensuring deliverables are met on time, and monitoring of program activities related to the delivery of clinical interventions. 

 

Main Responsibilities:

Key functions of the LIFT Program Coordinator include: 

  • First point of contact with the OC LIFT partners on matters related to the clinical intervention components of the program;
  • Provide oversight of the clinical intervention components of the OC LIFT work plan with staff, partners and subcontractors and ensure that deliverables are met effectively and on a timely basis;
  • In consultation with the Director of Community Initiatives, develop and monitor work plans, and report progress toward stated timelines and goals:
  • Prepare grant reports including program evaluation for submission to the Director of Community Initiatives;
  • Demonstrate flexibility and adjust to shifting priorities, demands and timelines through problem solving capabilities;
  • Maintain subcontractor relationships and contracts related to delivery of clinical interventions;
  • Represent the organization at meetings and conferences as needed;
  • Participation in organizational business and strategic planning as needed:
  • Regular travel throughout Orange County as necessary to support effective implementation and monitoring of clinical interventions as part of OC LIFT.

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Business Intelligence Analyst

Location: Eastern or Western Location   |   Date Posted: 06/21/2016

Nature and Scope of the Position:

The BI Analyst will have hands-on technical skill and experience in transforming data into business insight.  Primary area of focus will be data infrastructure management, data collection and validation, and statistical analysis.  The BI Analyst will design, develop, test and support analytic solutions for various stakeholders and staff.  Other duties will include support and maintenance of the Data Warehouse.  This position requires an analytically oriented person who has excellent communications skills and is comfortable working in a dynamic, multi-faceted, fast-paced setting for which planning, management, data analyses and interpretation of results are essential.

Main Responsibilities:

  • Manage the data infrastructure required to support needs of predictive modeling and analytics
  • Exploratory data analysis to identify relationships in high-dimensional data
  • Own metadata definition and management (data dictionaries)
  • Maintain and support Data Warehouse and Business Intelligence solutions
  • Design, develop, test and support analytic solutions
  • Other duties as assigned

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Interface Analyst

Location: Eastern or Western Location   |   Date Posted: 08/30/2016

Nature and Scope of the Position:

Under the direction of the Interface Engineer, the Interface Analyst will assist with project tasks as part of interface implementation, including: interface development, testing, issue resolution and documentation of specifications.  Other duties will include providing support to various IT related projects as needed. Must be able to work and communicate with a variety of group members, both functional and technical. The candidate must be able to work in a fast paced environment and on multiple projects simultaneously.

Main Responsibilities:

  • Conducts interface development for projects by working closely and collaboratively with interface engineers, project managers and vendor personnel.
  • Interface development responsibilities include, but are not limited to: specification analysis, data flow diagrams, data conversions and creating/maintaining accurate documentation.
  • Participate and execute functional test cases and support integrated testing cycles.
  • Maintain interfaces based on user requirement changes, and/or modifications to data formats, hardware platforms, or protocols, of either the sending or receiving systems.
  • Troubleshoot interface issues and document incidents as required.
  • Other duties as assigned.

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