Below are HealthlinkNY's current openings. If you would like to apply for any of the positions listed below, please email your resume and cover letter to info@healthlinkny.com. 

Salesforce Quality Assurance Specialist

Location: Western Office   |   Date Posted: 07/10/2017

Nature and Scope of the Position:

Under the direction of the Director of Account Management, the Salesforce Quality Assurance Specialist is responsible for maintaining the integrity and normalization of the HealthlinkNY database to ensure that all relevant data is current and accurate. This position requires an analytically- oriented person who is comfortable working across department boundaries in a dynamic, multi-faceted, fast-paced setting for which planning, management, data analysis, and interpretation of results are essential.

Main Responsibilities:

  • Oversees data entry, codification, change control, compliance, and Q/A
  • NYeC Salesforce Change Control
  • Works with different departments to ensure that data entry into the CRM is accurate and current.
  • Works with different departments to ensure that pertinent information is accessible for necessary cross-department communication and collaboration.
  • Conducts Salesforce related training and onboarding for new staff.
  • Develops and implements quality control procedures.
  • Assists in preparation/reporting of milestone status reports.
  • Generates functional Salesforce reports and dashboards for staff to utilize.
  • Analyzes results and provide recommendations for improvements.
  • Works with technical teams to review, analyze, and troubleshoot test results and issues.
  • Assists in developing the Salesforce platform as well as the performance testing strategies and plans.
  • Performs other duties as necessary.

Education:

Associate’s degree or equivalent experience with Salesforce CRM concepts. 

Desired Skills:

  • Strong computer skills, including experience using spreadsheets and databases
  • Self-motivated
  • Possess the ability to work independently
  • Strong attention to details
  • Good communication skills
  • Energy and enthusiasm to motivate and engage others.
  • Integrity and approachability
  • A self-starter, highly organized, and possess the ability to work well with employees at all levels of an organization.

Experience:

  • Knowledge of CRM concepts and Salesforce.com is highly desirable.
  • A strong background in writing and executing comprehensive test plans for acceptance, regression, functional, and stress testing.
  • Strong Microsoft Office and Windows-based computer application skills required.
  • Background in health information technology or clinical systems a plus. 

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Interface Engineer

Location: Western Office or Remote   |   Date Posted: 06/27/2017

Nature and Scope of the Position:

The Interface Engineer will design, develop, test, and support applications and interfaces utilizing the Cloverleaf Interface Engine.  Other duties will include developing and maintaining accurate documentation and providing support to various IT related projects as needed.  Must be able to work and communicate with a variety of group members, both functional and technical, to define requirements, resolve issues, and meet deadlines.  The candidate must be able to work in a fast paced environment and on multiple projects simultaneously.

Main Responsibilities:

  • Design and develop interfaces using Cloverleaf Interface Engine;
  • Create test scripts per workflow and business requirements;
  • Participate and execute functional test cases and support integrated testing cycles independently while working with customers;
  • Maintain interfaces and troubleshoot issues to support on-going day to day business;
  • Create and maintain accurate documentation;
  • Assist Project Manager in providing estimates;
  • Other duties as assigned.

Education:

Bachelor's or Master’s Degree in Computer Science or related field.

Experience:

  • Cloverleaf Level 2 Certified (or higher) required, including Tcl programming experience;
  • Knowledgeable with XML, CCD, C-CDA, IHE profiles and HL7 specifications and standards;
  • 2-5 years of interface development;
  • General understanding and experience with SQL, Oracle, or other relational databases preferred;
  • Experience in the non-profit sector is a plus;
  • Must be a team player, with a flexible work style and an interest in being part of a dynamic and evolving organization.

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Workflow Specialist

Location: Eastern or Western Location   |   Date Posted: 03/30/2017

Nature and Scope of the Position:

The workflow specialist will be responsible for deploying training needs, implementing curriculum, and delivering courses to educate participants about their access to the HIE. The workflow specialist will work with patients to educate them on the HealthlinkNY HIE and the HealthlinkNY Patient Portal.  The workflow specialist is responsible for delivering required training and education to HealthlinkNY participants.                                    

Main Responsibilities:

  1. Assists and delivers training programs for varying levels of participants and community interest groups.
  2. Develops and deploys procedures for the HealthlinkNY required trainings.
  3. Participates in Community Forums for participant education. Works to evaluate participants’ needs pertaining to training and services offered. Develops and maintains continual education and support materials.
  4. Conducts site visits to organizations to identify workflow gaps, tailor and adapt HIE services, and meet workflow needs.
  5. Continually evaluates participant’s utilization of the HealthlinkNY HIE and training procedures. Monitors and analyzes course effectiveness and continually updates curriculum as needed.
  6. Maintains safe and healthy training environments by following organization standards and legal regulations.
  7. Contributes to team effort by accomplishing related results as needed.

Education:

  • Associate’s Degree in relevant field or job experience is required
  • High School diploma required

Experience:

  • Must be a self-starter, highly organized, and able to work well with employees at all levels of an organization.
    • Must possess excellent oral and written communication skills.
    • Polished presentation and top notch interpersonal skills required.
    • Energy and enthusiasm to motivate and engage others.
    • Integrity and approachability.
    • Strong Microsoft Office and Windows-based computer application skills required.
    • Background or knowledge of information technology required.
    • Background in health information technology or clinical systems a plus

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LIFT Contract Coordinator

Location: Orange County Health Department   |   Date Posted: 02/23/2017

Nature and Scope of the Position:

The LIFT Contract Coordinator is responsible for working with the Orange County Department of Public Health to ensure the successful implementation of community-wide interventions as part of the Orange County LIFT Program (OC LIFT).  Through OC LIFT, funds will be made available to support evidence-based community interventions designed to reduce obesity and prevent diabetes.

Under the general direction of the Director of Community Initiatives, the LIFT Contract Coordinator will provide support to the Orange County Department of Public Health in the solicitation, selection, and monitoring of community-based interventions of OC LIFT. Specifically, the LIFT Contract Coordinator will focus on: promotion of available funds, communication between Orange County Department of Public Health and the HealthlinkNY regarding the selection of funded projects, ensuring deliverables are met on time, and monitoring of program activities related to the delivery of community-based interventions.

Main Responsibilities:

Key functions of the LIFT Contract Coordinator include: 

  • First point of contact with the OC LIFT partners on matters related to the clinical intervention components of the program;
  • Provide oversight of the clinical intervention components of the OC LIFT work plan with staff, partners and subcontractors and ensure that deliverables are met effectively and on a timely basis;
  • In consultation with the Director of Community Initiatives, develop and monitor work plans, and report progress toward stated timelines and goals:
  • Prepare grant reports including program evaluation for submission to the Director of Community Initiatives;
  • Demonstrate flexibility and adjust to shifting priorities, demands and timelines through problem solving capabilities;
  • Maintain subcontractor relationships and contracts related to delivery of clinical interventions;
  • Represent the organization at meetings and conferences as needed;
  • Participation in organizational business and strategic planning as needed:
  • Regular travel throughout Orange County as necessary to support effective implementation and monitoring of clinical interventions as part of OC LIFT.

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LIFT Program Coordinator

Location: Orange County Health Department   |   Date Posted: 02/23/2017

Nature and Scope of the Position:

The LIFT Program Coordinator is responsible for working with project partners to ensure the successful implementation of clinical interventions as part of the Orange County LIFT Program (OC LIFT).  Through OC LIFT, patients at-risk of developing diabetes will be automatically referred to the Diabetes Prevention Program operated by Orange County Department of Public Health with the goal of preventing diabetes.

Under the general direction of the Director of Community Initiatives, the LIFT Program Coordinator will provide support project partners in the development and implementation of strategies associated with the delivery of clinical interventions as part of OC LIFT. Specifically, the LIFT Program Coordinator will focus on: recruitment and onboarding of clinical sites, communication between project sites and the HealthlinkNY technical team around the development and implementation of the alert systems, ensuring deliverables are met on time, and monitoring of program activities related to the delivery of clinical interventions. 

 

Main Responsibilities:

Key functions of the LIFT Program Coordinator include: 

  • First point of contact with the OC LIFT partners on matters related to the clinical intervention components of the program;
  • Provide oversight of the clinical intervention components of the OC LIFT work plan with staff, partners and subcontractors and ensure that deliverables are met effectively and on a timely basis;
  • In consultation with the Director of Community Initiatives, develop and monitor work plans, and report progress toward stated timelines and goals:
  • Prepare grant reports including program evaluation for submission to the Director of Community Initiatives;
  • Demonstrate flexibility and adjust to shifting priorities, demands and timelines through problem solving capabilities;
  • Maintain subcontractor relationships and contracts related to delivery of clinical interventions;
  • Represent the organization at meetings and conferences as needed;
  • Participation in organizational business and strategic planning as needed:
  • Regular travel throughout Orange County as necessary to support effective implementation and monitoring of clinical interventions as part of OC LIFT.

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Business Intelligence Analyst

Location: Eastern or Western Location   |   Date Posted: 06/21/2016

Nature and Scope of the Position:

The BI Analyst will have hands-on technical skill and experience in transforming data into business insight.  Primary area of focus will be data infrastructure management, data collection and validation, and statistical analysis.  The BI Analyst will design, develop, test and support analytic solutions for various stakeholders and staff.  Other duties will include support and maintenance of the Data Warehouse.  This position requires an analytically oriented person who has excellent communications skills and is comfortable working in a dynamic, multi-faceted, fast-paced setting for which planning, management, data analyses and interpretation of results are essential.

Main Responsibilities:

  • Manage the data infrastructure required to support needs of predictive modeling and analytics
  • Exploratory data analysis to identify relationships in high-dimensional data
  • Own metadata definition and management (data dictionaries)
  • Maintain and support Data Warehouse and Business Intelligence solutions
  • Design, develop, test and support analytic solutions
  • Other duties as assigned

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